Frequently Asked Questions

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We DO NOT accept returns! However, we allow exchange within 14 days after arrival. Conditions and restrictions may apply. Please visit our Return & Exchange Policy for more information. 

We offer FREE SHIPPING on your first order when you subscribe! We offer standard shipping and expedited shipping. Please visit Shipping & Tracking for more information. 

Yes, You can track your order once it has been processed and shipped using the provided tracking number; contact customer service if you do not receive a tracking number or encounter issues.

• Receive tracking number via email
• Contact customer service if issues with tracking arise (contact@alhilalboutique.us)

Once your order is placed, we cannot make any changes to the items in your order. However, if you notice an error in your shipping address, please email us at contact@alhilalboutique.us as soon as possible. We will do our best to update your shipping address before the order is processed.

Please note, we cannot guarantee that we can make changes or cancel your order once it has been placed. If your order is processed with the original address, the carrier may allow the recipient to request a change before the package is out for delivery. In this case, we encourage you to contact the carrier directly to make any adjustments.

Thank you for your understanding!

If you need to cancel your order, please email us at contact@alhilalboutique.us as quickly as possible. We will do our best to accommodate your request if your order has not already been processed. Please note, we cannot guarantee that we can cancel or make changes to your order once it has been placed.

To help us process your request, please include your order number and the reason for cancellation in your email.

Important: Orders can only be canceled before they are dispatched. Once your order has been shipped, we cannot cancel it, but you are welcome to place a new order or initiate an exchange once you receive the item.

Thank you for your understanding!

 You can reach out to us anytime at contact@alhilalboutique.us. We’re always happy to assist you! 

We strive to respond to all emails as quickly as possible. The majority of inquiries receive a response within 24 business hours (Monday to Friday). However, during peak seasons and sales, please allow up to 48 business hours for a response.  Thank you for your patience and understanding!

We are committed to providing you with high-quality pieces designed to last. To keep them in their best condition, we recommend hand wash only and steam to remove wrinkles. This gentle care will help preserve the fabric and extend the life of your item.